Find answers, ask questions, and connect with our community around the world.

  • Erica

    April 1, 2024 at 2:22 pm

    Hmmm this sounds like a miscommunication with BigScoots understanding what you’re trying to do.

    (This could be because ConvertKit just launched a new program for putting ads in your emails and to set THAT up, you need to add a subdomain. But that’s NOT what you’re doing when you’re just setting up your account and verifying your sending domain.)

    If you’re trying to add a CNAME record inside BigScoots, simply click “A” (under Type) and it will give you a dropdown menu where you can select CNAME instead.

    Put the first value under “Domain” and then the 2nd value under “Domain Name”. Then click “Add Record.”

    (Here’s a quick video to demo) –